Quality Assurance Manager (Woburn, MA)

Position Title: Quality Assurance Manager

Reports To: The Director of Operations

Position Summary:

  • Manages the Quality Assurance functions and personnel ensuring compliance with customer requirements and/or company specifications and directives.
  • As a key member of the management team, you will support the strategic development of the company and the achievement of operational excellence.
  • Establishes, monitors, facilitates improvements, and maintains quality control systems.
  • Determines types of tests necessary as well as documentation and reporting requirements.
  • Interacts regularly with engineering, manufacturing, and service functions to establish quality standards for raw material, work in process and finished products.
  • Manages and directs ISO and NADCAP reporting and procedural requirements to maintain company qualifications.

Roles and Responsibilities:

  • Develops, coordinates, directs, and implements Quality Assurance programs, functions, systems, and processes to verify that all raw materials conform to required specifications.
  • Ensures WIP and finished products conform to requirements as defined by company and its customers.
  • Develops and implements the quality assurance training required for new hires at orientation and for continued improvement.
  • Adheres to and manages within an established budget.
  • Well versed in working with ISO and NADCAP quality management systems implementing and maintaining these systems.
  • Participates in daily production meetings, provides timely support maintaining close communications with production and other interdependent departments.
  • Establishes/improves and implements inspection methodologies and procedures for raw materials, WIP and finished products.
  • Responsible for the inspection measurement and test equipment within the quality system is calibrated and maintained ensuring accuracy and reliability.
  • Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product.
  • Demonstrated experience conducting internal audits used to verify effectiveness of QA systems including recommending corrective and preventive action plans as needed.
  • Schedules and assigns workload of department employees and equipment to meet required throughput and deliverables.
  • Develops KPI’s key performance indicators for quality and presentations for employees.
  • Provides coaching, motivation, and leadership for the quality group, monitoring and reviewing employee performance and establishing corrective action plans as needed.
  • Furthers education and development by attending classes, schools and seminars and obtaining certifications.

Required Qualifications:

  • Bachelor’s degree and/or 5 years equivalent experience within Quality Assurance as manager or team lead.
  • Experienced writing quality inspection procedures and instructions and interpreting engineering drawings
  • Extensive experience working with and complying to ISO Standards inspection methods, statistical techniques, and equipment calibration.
  • Demonstrated experience working with and employing AS9100 standards
  • Willingness to learn and apply NADCAP standards
  • Should be familiar with all inspection gauges, optical and measuring machine technologies as well as programming ability for the above equipment or willingness to be trained
  • Accomplished at problem solving and quality techniques such as mechanical inspection and SPC.
  • Must have strong leadership and interpersonal skills and the ability to communicate effectively across the organization and with customers and suppliers.
  • Demonstrated level of professionalism
  • Fosters and manages effective relationships customers and within the company.

Effective Attributes:

  • Leading by example
  • Demonstrates a sense of urgency
  • Service orientated, strives for ultimate customer satisfaction
  • Champions integrity, core values and initiative
  • Exceptional time management and organization skills.
  • Proactive and results oriented

COMPANY/POSITION INFORMATION:

We’re 21st century artisans – utilizing state-of-the-art technology and old-world craftsmanship to provide precision metal bars, pre-production blanks, and material preparation services to companies machining high precision components for a host of industries, such as medical device and automotive – helping them achieve success through streamlined operational excellence.

At Boston Centerless, we have built enduring character guidelines and an approach to business that we call the “BC Way”. The BC Way transcends the products we sell, the markets we serve, and any of our leaders and individuals. This practice is why we come to work every day (Core Purpose) and how we choose to conduct ourselves through guiding principles (Core Values).

We strive to set an example for the manufacturing industry and continually look to improve customer experience, as well as our work environment. Within our company, we celebrate upholding our Core Values with the Golden Bar Award which is given to associates to recognize their exemplary efforts.

Our Service Vision of Raising the Bar with every Interaction, with both internal and external customers, translates our ambition of excellence in customer service through exactitude, engagement, and extraordinary attitude and experience.

Core Purpose:

To be a role model for U.S. manufacturing.

Growth ● Opportunity ● Pride ● Significance ● Secret Service ● Community

Core Values:

be Trustworthy ● take Initiative ● put the Team First ● demonstrate Excellence

Service Vision:

Raise the bar with every interaction.

Service Pillars:

be Exact ● be Engaged ● be Extraordinary

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