Sr. Manager – Business Systems (Woburn, MA)

JOB TITLE: Sr. Manager – Business Systems


LOCATION: Woburn MA (Company HQ)


Responsible for managing the company’s manufacturing and business systems (implemented software solutions) and all company data. Continually evaluate business systems, updates and feature adds, and evolving organizational requirements in order to maximize how they add value to the success of the company. Utilize knowledge, business analysis, technology and data governance to maximize productivity and communication throughout the organization. Work closely with management to develop analytics to manage the business, identify and evaluate trends, and analyze profitability and productivity. This role communicates directly with department heads to anticipate business systems functionality that can enhance workflows and accelerate progress toward goals, evaluates and recommends solutions. Supports users for utilization of applications and related tools, including issue resolution and training. Assist senior management in negotiating and administering service level agreements and warranty covering subscription and licensed software and hardware.


  • Responsible for:
    • Analyzing business operations and the business’s computer systems and determining which software applications could improve efficiency.
    • Making recommendations on systems upgrades or replacement.
    • Managing service providers for support and implementation of business systems.
    • Creating and overseeing protocols and procedures for the use of any new software applications.
    • Training users on business systems.
    • Maintaining up-to-date knowledge of the latest software developments.
    • Managing relationships with vendors, negotiating annual contracts, and maintaining certifications.
  • Work with Managed Service Providers (MSP) to:
    • Develop a system with a provision for continuity of operations during any disaster recovery or other emergency situations.
    • Produce ‘end-to-end’ project documentation (i.e., business requirements, functional design, test plans, training, etc.).
  • Provide information necessary for MSP to perform IT risk and control audits.
  • Work with Management and MSP to translate business strategy into technology strategy, recommend and implement IT policy and systems in support of the business and set priorities.
  • Support all functional areas with analytical tools and data requirements, including training in the use of databases and systems.
  • Perform all other job duties as required.


  • Unquestionable integrity and values
  • Emotional intelligence – respectful for all – tactful
  • Excellent interpersonal, verbal, and written communication and presentation skills
  • Exceptional time and project management and organizational skills – accountable to meet deadlines.
  • Demonstrated level of professionalism and positive attitude.
  • Adaptive and supportive to a variety of personalities and personnel within the BC team.
  • Effective listener.
  • Adaptive to change – change agent/champion – Remains flexible to changes in organization to support corporate growth.
  • Ability to multitask as required.
  • Willingness to delegate and share responsibility to maintain and improve overall support.
  • Foster and manage effective relationships, both inside and outside the company.
  • Creative, logical, analytical results-oriented person willing to try new approaches.
  • Strong problem-solving skills.
  • Respond timely to requests, flexible to meet deadlines and address urgencies promptly.
  • Stays current with technology, thirst for learning.
  • Ability to adjust to new or future technologies to meet corporate needs.
  • Effective negotiation skills.
  • Respectful of budgetary alignment with work.
  • Takes initiative.
  • Innovative/creative.
  • Dependable, reliable.


  • Bachelor’s degree in Computer Science, Management Information Systems, or related field.
  • 5+ years’ experience in development, enhancement, implementation, maintenance, and decommission for a broad range of business applications.
  • Experience directly managing third-party support vendor priorities and compliance.
  • Engages in ongoing education, development, certifications (classes, schools, seminars).


We’re 21st century artisans – utilizing state-of-the-art technology and old-world craftsmanship to provide precision metal bars, pre-production blanks, and material preparation services to companies machining high precision components for a host of industries, such as medical device and automotive – helping them achieve success through streamlined operational excellence.

At Boston Centerless, we have built an enduring character and approach to business that we call the “BC Way”. The BC Way transcends the products we sell, the markets we serve, and any of our leaders and individuals. This practice is why we come to work every day (Core Purpose) and how we choose to conduct ourselves through guiding principles (Core Values).

We strive to set an example for the manufacturing industry and continually look to improve customer experience, as well as our work environment. Within our company, we celebrate upholding our Core Values with the Golden Bar Award which is given to associates to recognize their exemplary efforts.

Our Service Vision of Raising the Bar with every Interaction, with both internal and external customers, translates our ambition of excellence in customer service through exactitude, engagement, and extraordinary attitude and experience.

Core Purpose:

To be a role model for U.S. manufacturing.

Growth ● Opportunity ● Pride ● Significance ● Secret Service ● Community


be Trustworthy ● take Initiative ● put the Team First ● demonstrate Excellence

Service Vision:

Raise the bar with every interaction.

Service Pillars:

be Exact ● be Engaged ● be Extraordinary