09/14/2020

Transforming Business to Deliver “Instant Gratification” to Customers

The Challenge Let’s admit it. As consumers, we’re conditioned to expect “Instant Gratification.” We go online and can purchase, usually in seconds, almost anything without...

08/24/2020

Customer Service: Taking It to the Next Level

I am sure we can all agree that we have experienced varying levels of satisfaction and dissatisfaction as customers. The adage that the customer is...

08/10/2020

Reshaping the COVID-19 Work Environment Through Technology

Water cooler conversations, staff meetings, company gatherings, group trainings, just to name a few regular business occurrences pre COVID-19, have all but stopped as we...

07/26/2020

Gratitude

In late May, I read The Management Tip of the Day from the Harvard Business Review entitled “Reframe Challenges to Cope with Uncertainty.” One of...

07/13/2020

Lean on the Little Mouse

As a Shingo Prize recipient, we often host Lean benchmarking tours. These tours are always a good opportunity to showcase what we do and exchange...

06/30/2020

Leading Through Chaos

Well that escalated quickly…. Just a few short months ago, we were operating in an environment of relative calm, and then, in the blink of...

06/15/2020

Putting the “F” Word in Your Marketing Campaign

Ok, it’s not what you think. There are plenty of other words in the alphabet that begin with the letter “F”, but I got your...

06/1/2020

Going International as an American Small Business

As you may know, small businesses with less than 500 employees in the United States employ approximately 48% of all working age Americans. Given that...

05/18/2020

The New Normal

I don't know about you, but I'm tired of hearing this is the “new normal”. I accept that we are all staying at home, and...

04/30/2020

Moving Forward While Grounded

Welcome to the first Boston Centerless blog. As we begin this journey, we hope to provide you with useful, interesting and even fun information that...